Welcome to ITESA, the People Convergence consulting advisory network. Our portal offers users, providers and academics the opportunity to join a sourcing community, focused on call center and business process operations. As a member you can access and share information, ideas, videos, white papers, or presentations.
Our Global Advisors live in North America, Asia Pacific, Central and Latin America, Europe, Middle East and Africa. Our consultants have managed or consulted to many of the Fortune 500 operations, and act as "trusted advisors" to CFO’s, CIO’s, and CTO’s. Quickly, we "drill down" to assess benchmarks, transactions and optimization requirements to capture value. We guarantee our engagements with results!
If you engage members of our consultant network you can access specific research, scorecard methodologies to expand operations, or implement process redesign assessments, to capture value or address productivity/quality. We are focused on the following call center and business process areas:
Our clients value our knowledge, methodologies, global research. You will value our community, where you can find information on operational benchmarks, practices and requirements that follow the following cycle:
