We are the IT Enabled Services Alliance (ITESA).  We work with CEO's, CFO's and CIO's to build organizations and solve problems globally.  We set up call centers to communicate and connect, more effectively and efficiently, so our clients can generate profit and results.  We have worked in over six (6) continents.  Our mission is to leverage the customer experience and deliver results for our clients.  For over three decades we have developed a deep knowledge and experience in the contact center space.  Today we work locally and globally, with associates that can support your local market needs, to quickly gather and assess data to make crucial decisions and drive profitable substantive changes.

Areas knowledge and experience:

• Brand  - Want to get your team engaged and aligned?  We get teams involved and aligned to core values and principles. Get wining service performance and client strategies:Strategy Assessment, Marketing Planning

• Expand  Want to capture cost with a new vendor or  geography?  We quickly assess top vendors, locations and get you the details you need to grow: Sourcing,Site Selection, Vendor Selection

• Optimize - Are you losing customers or employees?  We identify "star performers" with selection, training and developmental programs that capture employee and customer satisfaction, while driving cost down: Quality and Process Management & Human Resource Telecommunications/Technology