IT Enabled Services Alliance (ITESA) works with on the buy and sell side of contact center and business process outsourcing, to build, expand, optimize and solve operational problems globally.  We work with executives to envision strategies, set up call centers and help them to communicate and connect, more effectively and efficiently.  Focusing on marketing, sales and operations, we help our clients generate profit and results.  For over three decades we have developed deep domain knowledge and experience, as subject matter experts, offering practical advice and guidance in the call center contact space. 

Overview of ITESA from CEO and President, Keith Fiveson, with perspectives from clients at British Telecom and Time Warner Cable. View of the global marketplace from a consultant perspective on how call center and contact center branding, expansion and optimization are helping people around the world.

• Brand  - Want to get your team engaged and aligned?  We get teams involved and aligned to core values and principles. Get wining service performance and client strategies:Strategy Assessment, Marketing Planning

• Expand  Want to capture cost with a new vendor or  geography?  We quickly assess top vendors, locations and get you the details you need to grow: Sourcing,Site Selection, Vendor Selection

• Optimize - Are you losing customers or employees?  We identify "star performers" with selection, training and developmental programs that capture employee and customer satisfaction, while driving cost down: Quality and Process Management & Human Resource Telecommunications/Technology
  
  
  Arrange for ITESA to partner with your leadership team to deliver a workshop at your site.  Working with your team, we will focus your operation toward Service and Branding;  Strategy;  Site and Vendor Selection; Change & Transition; Coaching to Performance; Leadership and Management Skills; Communication, Organizational Development; Emotional Intelligence Assessments and Effective Coaching for Better Communicate.