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GlobalForum
Keith Fiveson, Co-Chairs the 1st Global ContactForum
Achieving ROI for Pr...
Achieving ROI with EQ: Managing the Call Center with Emotional Intelligence, For Profit  http://tinyurl.com/ylm9x6h
EQ at American Expre...
An American Express star performer study looked at sales reps across 3 call centers (Ft. Lauderdale, Greensboro, and Phoenix). Those who scored well o...
Social Media and You...
The New Frontier, Your Call Center as a Social Media Outpost by Keith Fiveson, CEO/President ITESA If you are li...
EQ-I
 "…nearly 70% of the leaders who were ranked highly in emotional intelligence were also among the most highly skilled decision makers."...

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Vision/Mission

Our mission, as consultants, coaches and/or advisors, is to collaborate with clients on the best course of action for  profit, earnings and growth.  With decades of experience and expertise, our intention is to bring insights, tools and methodologies to our engagements.  We believe in recommending and implementing quality and productivity focused solutions, not product driven fixes.

Our vision focuses on being a strategic partner to bring about the change in the world, enabling profit, communication and connection.  To help individuals achieve goals, and "delight" and "inspire" in the process.


Combining the best resources of ITESA, with our clients company, will do our best to form a strong team, a collaboration, that provides the very best in support and customer service globally.