Our firm is headquartered in New York, the most ethnically diverse city in the world. Our associates, work with clients to expand, optimize and enhance the service experience and operations for call center or business process activities globally. Our global consulting team has decades of experience, with dozens of client engagements, in North America, Asia Pacific (APAC), Central America and Latin America (CALA) and in Europe, Middle East, and Africa (EMEA).

We work one to one, with CEO's, CFO's, CIO's and CTO's, as consultants, coaches and organization change agents. We help individuals and companies to quickly "drill down" and assess, define and direct strategic initiatives. We focus on values, vision and critical mission issues to support the cultural changes. We research includes multiple data points, from various sources, on over 300 call centers around the world., benchmark and address needs. Collectively, we look at best practices to hire, manage, retain, grow, equip and enable people, process and technology in operations; to get the highest profit and customer lifetime value for our clients.

Mr. Keith Fiveson, CEO, at the ATA Conference, in Phoenix, AZ.

For further detail look at these key areas of focus:

Organization Change Management