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GlobalForum
Keith Fiveson, Co-Chairs the 1st Global ContactForum
Achieving ROI for Pr...
Achieving ROI with EQ: Managing the Call Center with Emotional Intelligence, For Profit  http://tinyurl.com/ylm9x6h
EQ at American Expre...
An American Express star performer study looked at sales reps across 3 call centers (Ft. Lauderdale, Greensboro, and Phoenix). Those who scored well o...
Social Media and You...
The New Frontier, Your Call Center as a Social Media Outpost by Keith Fiveson, CEO/President ITESA If you are li...
EQ-I
 "…nearly 70% of the leaders who were ranked highly in emotional intelligence were also among the most highly skilled decision makers."...

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Strategic planning

ITESA People Convergence is certified by the Balanced Scorecard Collaborative, working with clients to achieve a "strategic focused organization" or SFO.  Our approach is to work with clients to develop the infrastructure to support human resources, client revenue acquisition and financial growth.  

 

 

Our strategic planning diagram provides a high level view of our approach. We invite your inquiry, because meeting with you face to face will illustrate our belief that people create success together through partnership