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GlobalForum
Keith Fiveson, Co-Chairs the 1st Global ContactForum
Achieving ROI for Pr...
Achieving ROI with EQ: Managing the Call Center with Emotional Intelligence, For Profit  http://tinyurl.com/ylm9x6h
EQ at American Expre...
An American Express star performer study looked at sales reps across 3 call centers (Ft. Lauderdale, Greensboro, and Phoenix). Those who scored well o...
Social Media and You...
The New Frontier, Your Call Center as a Social Media Outpost by Keith Fiveson, CEO/President ITESA If you are li...
EQ-I
 "…nearly 70% of the leaders who were ranked highly in emotional intelligence were also among the most highly skilled decision makers."...

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EI Skills Workshop 1

EI Skills Workshop 1
Your Personal Workshop to Understanding and Increasing Your Emotional Intelligence in the Call Center. Offered...
$180.00

Make Your Workplace Great: The 7 Keys to an Emotionally Intellig

Make Your Workplace Great: The 7 Keys to an Emotionally Intellig
What Steven J. Stein found out about creating and sustaining great workplaces The proprietary and cutting-edge...
$39.95

Enterprise-Wide Change:Superior Results Through Systems Thinking

Enterprise-Wide Change:Superior Results Through Systems Thinking
Leave piecemeal strategic change approaches behind and learn how to plan, facilitate, and integrate your...
$40.00

Handbook for Developing Emotional and Social Intelligence: Best

Handbook for Developing Emotional and Social Intelligence: Best

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Chapter One: Coaching with Emotional and Social Effectiveness (Marcia Hughes and James Bradford Terrell)....
$75.00

The Leadership Challenge, 4th Edition

The Leadership Challenge, 4th Edition
The most trusted resource on becoming a leader is now updated and revised for a...
$29.95