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News

GlobalForum
Keith Fiveson, Co-Chairs the 1st Global ContactForum
Achieving ROI for Pr...
Achieving ROI with EQ: Managing the Call Center with Emotional Intelligence, For Profit  http://tinyurl.com/ylm9x6h
EQ at American Expre...
An American Express star performer study looked at sales reps across 3 call centers (Ft. Lauderdale, Greensboro, and Phoenix). Those who scored well o...
Social Media and You...
The New Frontier, Your Call Center as a Social Media Outpost by Keith Fiveson, CEO/President ITESA If you are li...
EQ-I
 "…nearly 70% of the leaders who were ranked highly in emotional intelligence were also among the most highly skilled decision makers."...

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Integrating Social Media Into
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Training

Arrange for ITESA to partner with your leadership team to deliver a workshop at your site, and pick from an array of choices.  Working with your team, you can select from a full portfolio of programs available for on-site delivery at your call center in the follow topic areas: Service and Branding;  Strategy;  Site and Vendor Selection; Change & Transition; Coaching to Performance; Leadership and Management Skills; Communication, Organizational Development; and Emotional Intelligence Assessment and Coaching.

Benefits:

  • Cost Savings: You maximize your team's learning while saving valuable training dollars on employee travel fees.

  • Targeted Content: Our team will partner with you to conduct an up-front assessment and tailor the workshop to the specific learning needs of your service organization.

  • Confidentiality and Greater Workforce Commitment: By tailoring the program specifically to your organization, you can explore proprietary issues while fostering a greater level of cohesion, trust and communication among your employees.

  • Ownership of the Process: With ITESA's on-site training, you decide when, where and how the program should be rolled out for greater impact.

  • ITESA Facilitation Expertise: You benefit from cutting-edge content, comprehensive participant guides, and interactive skill-building exercises designed to help your team perform and achieve maximum performance.